General Guidelines when carrying out assignments

Review the questionnaire and assignment details prior to accepting the assignment and again before undertaking the assignment: Pay careful attention to the requirements of the assignment i.e. what to purchase, when the assignment is to be conducted and due; as well as attention to detail on service, product and facilities. Please print the assignment details and the questionnaire.

Visit the correct location: If you are unsure of location, call the location or email Fusion Business Solutions to get directions or clarify the location of the assignment if necessary. Check the address on your assignment to make sure you go to the correct place for the assignment.

Shop only on the assigned day and conduct the assignment at the exact time noted on the assignment details (if stated): Contact Fusion Business Solutions if there is any issue with conducting the assignment after acceptance online. We require a minimum 48 hours notice to arrange alternative shoppers.

Carry out the assignment as per the assignment requirements: The brief will specify what you are to purchase or enquire about as part of the assignment. If others join you, they will not be reimbursed or to be included in the assignment. In the case of a mystery shop for a restaurant, you are to order for them separately. The client requires specific feedback on items listed in the requirements.

If required, note exact times: Ensure that you are discreet at all times, particularly when assessing times. Observe and note the exact time in minutes and seconds when waiting to be served, joining a queue, are greeted, receiving your purchase and departure and ensure this is translated accurately into the assignment. Do not estimate - record the ACTUAL TIME if required to do so.

If required, note facilities for cleanliness and maintenance: Evaluate the restroom upon entering the location. Observe dining room tables, floors, ceiling etc whilst inside the premises. Evaluate thoroughly the exterior cleanliness and maintenance, including windows, car park, garbage rooms, signage etc. For Drive Thru checks, please park the car & use the restrooms to check the dining room and rest room cleanliness and maintenance.

Pay attention to the employees: Your assignment will be specific to the employee(s) that serve you for "Service", however, some questions are general to all employees in regards to dress standards, behaviour etc. Check for nametags, but do not ask for names. If the service member does not have a nametag, please provide a full description.

Comments: Please keep comments of a personal or colloquial nature out of the assignment (positive or negative) and ONLY comment as to specific issues relating to this experience.

Confidentiality: As per the terms of becoming a mystery shopper with Fusion Business Solutions, confidentiality is critical. Under NO circumstance are you to reveal your identity; and under No circumstance are you to fill in the assignment on the premises (including car park) or to have it in view of the employees. If there is an issue with the service, then correct it immediately with the service person or manager without revealing your identity.

Complete the assignment: Fusion Business Solutions requires assignments to be entered ONLINE WITHIN 24HRS. We recommend that you enter all details in immediately after conducting the assignment. Alternatively, write all responses on the questionnaire you have printed and then enter the information as soon as possible within the 24 hours time period.

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